Director, DevOps Strategy
Company Summary Join a team that puts its People First! Since 1889, First American (NYSE:
FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ
employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Job Summary Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE:
FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are looking for an experienced technology leader to take a lead role in driving First American's modernization efforts forward. This role will join Business Technology Solutions (corporate IT's) leadership team to shape and drive the development and execution of our enterprise DevOps strategy. This is an exciting opportunity to join and lead a team responsible for codifying the DevOps framework for the company and reports to the VP of Strategy and Innovation. In this highly visible leadership role, you will be responsible for developing solutions, tools, and processes to enable a highly available, reliable, and scalable global multi-cloud platform. You will drive the strategy for this organization and your strong execution across cloud vendors will drive high-performing teams to deliver high-quality cloud operations and ongoing support ensuring critical service level objectives, customer requirements, and financial objectives are met. This role will influence the strategic drivers, lead the execution of priority initiatives, facilitate and partner cross-functionally within the company to ensure business critical outcomes are achieved and measured. As the Director of DevOps Strategy, you will lead a small team of senior devops leads to focus on enabling speed and quality with a security first mindset for our product teams. You will play an integral role in establishing our build & release automation strategies. You will be responsible for interfacing with the application development, cloud and ci/cd operations teams to ensure the build and release requirements are addressed throughout the development lifecycle. You will lead and establish a DevOps practice and create a community where thought leaders across the company can push forward best practices, share ideas, and support each other. Success in this role means:
You have experience in agile tooling (Jira, ADO etc.), distributed code management (Git, etc.), and deployment strategies that support both iterative & continuous development You have demonstrated experience in the application of agile engineering practices such as clean code, secure code, structured refactoring, test driven development, domain driven design, continuous integration and delivery You have a strong understanding of cloud infrastructure and operations to ensure the scalability and maintainability of cloud native applications in public cloud environments (AWS, GCP, Azure) You will build strong partnerships with QA, Product, AppDev, and other tech teams to reduce support, find efficiencies, increase performance, and educate on best practices. Help implement automated tests, automated deployments, monitoring, and operational tools along with true observability Form cross-functional partnerships and work closely with developers and product managers to identify productivity, production quality and coverage issues, and provide insight on improving both through scale and tooling. You will apply engineering leadership and deep knowledge of infrastructure and software development at scale to lead the operation, adoption, and evolution of these services Strong understanding of software development, debugging, optimization, and/or troubleshooting - hands-on experience with common programming languages preferred You enjoy troubleshooting problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers. You have strong problem-solving skills - ability to take a process perspective in solving problems. You have a solid understanding of IT organizations and specific challenges and issues. You are a servant leader, leading by example; you would never ask a team member to do anything you wouldn't do yourself. You are customer obsessed; driving customer loyalty through empathy and using customer feedback to establish department goals, while ensuring commitments are met You focus on team development through recruitment, retention, and talent development strategies, hold employees accountable for results, and translate vision into action, lead change, and inspire people to get results You enjoy and thrive working in a fast-paced, ambiguous environment while focused on ensuring your vision and approach is articulated and communicated clearly to those whom you are leading and influencing Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise.
Responsibilities:
Lead the First American DevOps strategy development and implementation Establish and operationalize the DevOps framework Partner closely with cross-functional teams (Information Security, application products teams, business stakeholders, IT-leadership) to create the backlog for the organization and individual application products teams to mature in their DevOps practices Establish a DevOps practice and center for enablement to provide knowledge sharing, development of best-practices and to support the overall scale of users Establish a plan to coach, train and 'boot-up' product teams on standardized approaches Develop performance monitoring approaches to enable product teams to be self-empowered while ensuring speed and quality are achieved Create and execute strategies for cloud operations tooling and automation needed to underpin daily cloud operations tasks and run-books effectively providing a framework that allows us to meet our SLAs Define the lifecycle automation and tooling needs for the cloud operations team and help determine how these tools & solutions can help drive consistency and efficiency Provide escalation support for advanced troubleshooting Design tools and automation to prevent problem recurrence Build strong cross-functional relationships with Product Engineering to ensure that the hand-off to cloud operations is achieved in a controlled manner, the products and solutions are fully tested and ready for production use, and that any bugs or issues are raised and regularly reviewed Collaborate with Product Management on product roadmaps ensuring incorporation of feedback on operational priorities, specifically around non-functional requirements. Support and drive the use of leading practices to execute complex initiatives spanning different large teams/ stakeholders and geographies (Agile, Product Mgmt, Design Thinking etc) Observe market trends and evolutions, monitors the organization's needs and performances against targets and evaluates potential issues in order to implement action plans Coordinate and partner with cross-functional leadership teams to drive alignment and dependencies between different priorities Participates in leading overall information technology strategic planning to achieve business goals by prioritizing information technology initiatives and coordinating the evaluation, deployment, and management of current and future technology projects. Provides leadership for planning, developing, and implementing information technology initiatives. Provides operational and project direction to department managers and monitors performance against agreed upon objectives Reviews and approves statement of work (SOWs), request for proposals (RFPs), licensing agreements and software renewals and has significant responsibility managing key vendors and working with procurement to support negotiations Makes hiring and other employment decisions for senior level staff and managers; provides on-going performance feedback to team and input to hiring decisions in other departments Management and Leadership Qualifications Innovative thinker who remains flexible and maintains the ability to manage change among varied resources. Strong facilitation and negotiation skills and the capability to lead to completion enterprise level initiatives. Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, experience and judgment Demonstrated ability to balance the delivery of programs against the realities of a budget; and problem solving, project management and creative resourcefulness Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan Ability to connect both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship and learn the strengths and weaknesses of the team to put people in a position to succeed Commitment to ethical, accountable, and transparent leadership Highly developed presentation, facilitation, and communication skills (both verbal and written) Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause Demonstrated experience as a leader with the ability to attract, recruit, and develop talent Typical Range of Experience 12
years of relevant technical experience including experience developing/delivering Cloud Services 7
years minimum leading teams with direct reports Experience leading the development of more than one of the following in a Cloud Provider environment Microsoft Azure, AWS, or Google Cloud Platform Solid understanding of modern cloud technologies and best practices Strong customer focus and troubleshooting skills to resolve incidents across multiple domains Experience with cloud cost optimization and management strategies Strong leadership and communication skills with a proven track record of identifying and developing talent within globally dispersed teams License or Certification PMP Certificate Preferred CSM (Certified Scrum Master) Preferred SAFE certified Degrees Bachelor's degree or higher in a technical competency (e.g. computer science, information systems, engineering or other related technical fields) Master of Business Administration or other advanced degree preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Salary Range:
$250K -- $500K+
Minimum Qualification
Technology Management, DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications.
FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ
employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Job Summary Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE:
FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are looking for an experienced technology leader to take a lead role in driving First American's modernization efforts forward. This role will join Business Technology Solutions (corporate IT's) leadership team to shape and drive the development and execution of our enterprise DevOps strategy. This is an exciting opportunity to join and lead a team responsible for codifying the DevOps framework for the company and reports to the VP of Strategy and Innovation. In this highly visible leadership role, you will be responsible for developing solutions, tools, and processes to enable a highly available, reliable, and scalable global multi-cloud platform. You will drive the strategy for this organization and your strong execution across cloud vendors will drive high-performing teams to deliver high-quality cloud operations and ongoing support ensuring critical service level objectives, customer requirements, and financial objectives are met. This role will influence the strategic drivers, lead the execution of priority initiatives, facilitate and partner cross-functionally within the company to ensure business critical outcomes are achieved and measured. As the Director of DevOps Strategy, you will lead a small team of senior devops leads to focus on enabling speed and quality with a security first mindset for our product teams. You will play an integral role in establishing our build & release automation strategies. You will be responsible for interfacing with the application development, cloud and ci/cd operations teams to ensure the build and release requirements are addressed throughout the development lifecycle. You will lead and establish a DevOps practice and create a community where thought leaders across the company can push forward best practices, share ideas, and support each other. Success in this role means:
You have experience in agile tooling (Jira, ADO etc.), distributed code management (Git, etc.), and deployment strategies that support both iterative & continuous development You have demonstrated experience in the application of agile engineering practices such as clean code, secure code, structured refactoring, test driven development, domain driven design, continuous integration and delivery You have a strong understanding of cloud infrastructure and operations to ensure the scalability and maintainability of cloud native applications in public cloud environments (AWS, GCP, Azure) You will build strong partnerships with QA, Product, AppDev, and other tech teams to reduce support, find efficiencies, increase performance, and educate on best practices. Help implement automated tests, automated deployments, monitoring, and operational tools along with true observability Form cross-functional partnerships and work closely with developers and product managers to identify productivity, production quality and coverage issues, and provide insight on improving both through scale and tooling. You will apply engineering leadership and deep knowledge of infrastructure and software development at scale to lead the operation, adoption, and evolution of these services Strong understanding of software development, debugging, optimization, and/or troubleshooting - hands-on experience with common programming languages preferred You enjoy troubleshooting problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers. You have strong problem-solving skills - ability to take a process perspective in solving problems. You have a solid understanding of IT organizations and specific challenges and issues. You are a servant leader, leading by example; you would never ask a team member to do anything you wouldn't do yourself. You are customer obsessed; driving customer loyalty through empathy and using customer feedback to establish department goals, while ensuring commitments are met You focus on team development through recruitment, retention, and talent development strategies, hold employees accountable for results, and translate vision into action, lead change, and inspire people to get results You enjoy and thrive working in a fast-paced, ambiguous environment while focused on ensuring your vision and approach is articulated and communicated clearly to those whom you are leading and influencing Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise.
Responsibilities:
Lead the First American DevOps strategy development and implementation Establish and operationalize the DevOps framework Partner closely with cross-functional teams (Information Security, application products teams, business stakeholders, IT-leadership) to create the backlog for the organization and individual application products teams to mature in their DevOps practices Establish a DevOps practice and center for enablement to provide knowledge sharing, development of best-practices and to support the overall scale of users Establish a plan to coach, train and 'boot-up' product teams on standardized approaches Develop performance monitoring approaches to enable product teams to be self-empowered while ensuring speed and quality are achieved Create and execute strategies for cloud operations tooling and automation needed to underpin daily cloud operations tasks and run-books effectively providing a framework that allows us to meet our SLAs Define the lifecycle automation and tooling needs for the cloud operations team and help determine how these tools & solutions can help drive consistency and efficiency Provide escalation support for advanced troubleshooting Design tools and automation to prevent problem recurrence Build strong cross-functional relationships with Product Engineering to ensure that the hand-off to cloud operations is achieved in a controlled manner, the products and solutions are fully tested and ready for production use, and that any bugs or issues are raised and regularly reviewed Collaborate with Product Management on product roadmaps ensuring incorporation of feedback on operational priorities, specifically around non-functional requirements. Support and drive the use of leading practices to execute complex initiatives spanning different large teams/ stakeholders and geographies (Agile, Product Mgmt, Design Thinking etc) Observe market trends and evolutions, monitors the organization's needs and performances against targets and evaluates potential issues in order to implement action plans Coordinate and partner with cross-functional leadership teams to drive alignment and dependencies between different priorities Participates in leading overall information technology strategic planning to achieve business goals by prioritizing information technology initiatives and coordinating the evaluation, deployment, and management of current and future technology projects. Provides leadership for planning, developing, and implementing information technology initiatives. Provides operational and project direction to department managers and monitors performance against agreed upon objectives Reviews and approves statement of work (SOWs), request for proposals (RFPs), licensing agreements and software renewals and has significant responsibility managing key vendors and working with procurement to support negotiations Makes hiring and other employment decisions for senior level staff and managers; provides on-going performance feedback to team and input to hiring decisions in other departments Management and Leadership Qualifications Innovative thinker who remains flexible and maintains the ability to manage change among varied resources. Strong facilitation and negotiation skills and the capability to lead to completion enterprise level initiatives. Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, experience and judgment Demonstrated ability to balance the delivery of programs against the realities of a budget; and problem solving, project management and creative resourcefulness Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan Ability to connect both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship and learn the strengths and weaknesses of the team to put people in a position to succeed Commitment to ethical, accountable, and transparent leadership Highly developed presentation, facilitation, and communication skills (both verbal and written) Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause Demonstrated experience as a leader with the ability to attract, recruit, and develop talent Typical Range of Experience 12
years of relevant technical experience including experience developing/delivering Cloud Services 7
years minimum leading teams with direct reports Experience leading the development of more than one of the following in a Cloud Provider environment Microsoft Azure, AWS, or Google Cloud Platform Solid understanding of modern cloud technologies and best practices Strong customer focus and troubleshooting skills to resolve incidents across multiple domains Experience with cloud cost optimization and management strategies Strong leadership and communication skills with a proven track record of identifying and developing talent within globally dispersed teams License or Certification PMP Certificate Preferred CSM (Certified Scrum Master) Preferred SAFE certified Degrees Bachelor's degree or higher in a technical competency (e.g. computer science, information systems, engineering or other related technical fields) Master of Business Administration or other advanced degree preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Salary Range:
$250K -- $500K+
Minimum Qualification
Technology Management, DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications.
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