IT Support
Santa Ana, CA Santa Ana, CA Full-time Full-time $15.
50 - $18.
00 an hour $15.
50 - $18.
00 an hour Hybrid role.
POSITION SUMMARY Optima's Information Technology Department is vital in supporting Optima's personnel company-wide.
They work effectively with all Optima departments, providing technical assistance and training.
Optima's IT team helps maximize the performance, efficiency, and reliability of all processes and technology necessary for Optima's business operations across all departments.
The Helpdesk team is a vital part of our company, and as part of that team you will be providing technical assistance, responding to queries, writing training material, training users, completing tickets and managing and maintaining the hardware/software for all users in the company.
Daily you will be working with not only standard users, but with the executives and department heads of the company and will be expected to deliver exceptional/outstanding customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES Manage user deployments, transfers, and terminations.
Assist with company-wide implementations.
Answer incoming requests by phones, email, tickets, and in-person.
Create training material for users, and other technicians.
Identify and escalate situations requiring urgent attention.
Research issues, using all available resources.
Maintain and troubleshoot all hardware, and software issues.
Such as, but not limited to; PCs, Printers, Scanners, Tablets, Laptops, and Faxes.
Perform duties on-site at Optima premises.
Other duties as assigned based on department and/or company operation and/or business needs.
EDUCATION AND EXPERIENCE REQUIREMENTS No formal education is required Minimum 1 year of professional IT helpdesk or equivalent experience KNOWLEDGE, SKILLS,& ABILITIES Demonstrated flexibility and adaptation to changing priorities Strong Multitasker with ability to Manage a Heavy Load of Helpdesk Support Tickets Customer Service driven with the Ability to Build Relationships Excellent Organizational, Written, and Communication Skills Customer Service driven with the Ability to Build Relationships Ability to remain Focused and Productive in a Fast-Paced Environment Strong Work Ethic and are Committed to Excellence Team Player Physical Demands:
Must be able to push/pull/lift/carry up to 50 lbs.
Location:
3100 S Harbor Blvd, Santa Ana, CA 92704 Location:
3100 S Harbor Blvd, Santa Ana, CA 92704 Job Type:
Full-time Pay:
$15.
50 - $18.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Santa Ana, CA 92704:
Reliably commute or planning to relocate before starting work (Required)
Experience:
IT help desk support:
1 year (Required) managing a ticketing system:
1 year (Required) Active Directory, O365, Salesforce, and AWS:
1 year (Required) Work Location:
In person Manage user deployments, transfers, and terminations.
Assist with company-wide implementations.
Answer incoming requests by phones, email, tickets, and in-person.
Create training material for users, and other technicians.
Identify and escalate situations requiring urgent attention.
Research issues, using all available resources.
Maintain and troubleshoot all hardware, and software issues.
Such as, but not limited to; PCs, Printers, Scanners, Tablets, Laptops, and Faxes.
Perform duties on-site at Optima premises.
Other duties as assigned based on department and/or company operation and/or business needs.
No formal education is required Minimum 1 year of professional IT helpdesk or equivalent experience Demonstrated flexibility and adaptation to changing priorities Strong Multitasker with ability to Manage a Heavy Load of Helpdesk Support Tickets Customer Service driven with the Ability to Build Relationships Excellent Organizational, Written, and Communication Skills Customer Service driven with the Ability to Build Relationships Ability to remain Focused and Productive in a Fast-Paced Environment Strong Work Ethic and are Committed to Excellence Team Player Physical Demands:
Must be able to push/pull/lift/carry up to 50 lbs.
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance 8 hour shift Day shift Monday to Friday Santa Ana, CA 92704:
Reliably commute or planning to relocate before starting work (Required) IT help desk support:
1 year (Required) managing a ticketing system:
1 year (Required) Active Directory, O365, Salesforce, and AWS:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $18.
00 an hour $15.
50 - $18.
00 an hour Hybrid role.
POSITION SUMMARY Optima's Information Technology Department is vital in supporting Optima's personnel company-wide.
They work effectively with all Optima departments, providing technical assistance and training.
Optima's IT team helps maximize the performance, efficiency, and reliability of all processes and technology necessary for Optima's business operations across all departments.
The Helpdesk team is a vital part of our company, and as part of that team you will be providing technical assistance, responding to queries, writing training material, training users, completing tickets and managing and maintaining the hardware/software for all users in the company.
Daily you will be working with not only standard users, but with the executives and department heads of the company and will be expected to deliver exceptional/outstanding customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES Manage user deployments, transfers, and terminations.
Assist with company-wide implementations.
Answer incoming requests by phones, email, tickets, and in-person.
Create training material for users, and other technicians.
Identify and escalate situations requiring urgent attention.
Research issues, using all available resources.
Maintain and troubleshoot all hardware, and software issues.
Such as, but not limited to; PCs, Printers, Scanners, Tablets, Laptops, and Faxes.
Perform duties on-site at Optima premises.
Other duties as assigned based on department and/or company operation and/or business needs.
EDUCATION AND EXPERIENCE REQUIREMENTS No formal education is required Minimum 1 year of professional IT helpdesk or equivalent experience KNOWLEDGE, SKILLS,& ABILITIES Demonstrated flexibility and adaptation to changing priorities Strong Multitasker with ability to Manage a Heavy Load of Helpdesk Support Tickets Customer Service driven with the Ability to Build Relationships Excellent Organizational, Written, and Communication Skills Customer Service driven with the Ability to Build Relationships Ability to remain Focused and Productive in a Fast-Paced Environment Strong Work Ethic and are Committed to Excellence Team Player Physical Demands:
Must be able to push/pull/lift/carry up to 50 lbs.
Location:
3100 S Harbor Blvd, Santa Ana, CA 92704 Location:
3100 S Harbor Blvd, Santa Ana, CA 92704 Job Type:
Full-time Pay:
$15.
50 - $18.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Santa Ana, CA 92704:
Reliably commute or planning to relocate before starting work (Required)
Experience:
IT help desk support:
1 year (Required) managing a ticketing system:
1 year (Required) Active Directory, O365, Salesforce, and AWS:
1 year (Required) Work Location:
In person Manage user deployments, transfers, and terminations.
Assist with company-wide implementations.
Answer incoming requests by phones, email, tickets, and in-person.
Create training material for users, and other technicians.
Identify and escalate situations requiring urgent attention.
Research issues, using all available resources.
Maintain and troubleshoot all hardware, and software issues.
Such as, but not limited to; PCs, Printers, Scanners, Tablets, Laptops, and Faxes.
Perform duties on-site at Optima premises.
Other duties as assigned based on department and/or company operation and/or business needs.
No formal education is required Minimum 1 year of professional IT helpdesk or equivalent experience Demonstrated flexibility and adaptation to changing priorities Strong Multitasker with ability to Manage a Heavy Load of Helpdesk Support Tickets Customer Service driven with the Ability to Build Relationships Excellent Organizational, Written, and Communication Skills Customer Service driven with the Ability to Build Relationships Ability to remain Focused and Productive in a Fast-Paced Environment Strong Work Ethic and are Committed to Excellence Team Player Physical Demands:
Must be able to push/pull/lift/carry up to 50 lbs.
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance 8 hour shift Day shift Monday to Friday Santa Ana, CA 92704:
Reliably commute or planning to relocate before starting work (Required) IT help desk support:
1 year (Required) managing a ticketing system:
1 year (Required) Active Directory, O365, Salesforce, and AWS:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
