Police Services Dispatcher Lateral
Salary :
$76,284.
00 - $92,712.
00 Annually Location :
Santa Ana, CA Job Type:
Full-time Job Number:
2023-00510 Department:
Police Department Division:
Communications Opening Date:
03/07/2023 Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service.
Having the best employees provides the best service to the community.
The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.
Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment.
Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice.
You are encouraged to apply immediately.
Essential Functions Include But Are Not Limited To Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed Dispatches emergency units on the computer aided dispatch (CAD) system as necessary per established procedures Maintains contact with all units on assignment to determine status and location Communicates with callers to determine continuing disposition of calls Provides assistance and explains response procedures May coordinate with state, county and other local agencies to provide information and coordinate call responses Operates a variety of telecommunications and computer equipment Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office Inputs data into calls for service for police response Assists field personnel by researching records and investigative reports Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System Maintains up-to-date familiarity with the locations of streets, specified buildings and landmarks Tests communications equipment and reports malfunctions May instruct other departmental personnel in the operation of communications equipment Performs other functions as assigned Minimum Qualifications Applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years.
Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate.
Additionally, applicants should have the knowledge and abilities listed below.
Knowledge of:
principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment.
Some knowledge of the geography of the City and the location of streets and important buildings is desirable.
Ability to:
type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.
Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire.
Please note that resumes will not be accepted in lieu of an online application.
To apply, click on the Apply link located at the top of this page.
New users must create an account first.
Click on this link for instructions on how to set up your account and apply for the first time:
Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff.
Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (listed in no particular order):
Proof of Typing Ability (Performance Exam):
(Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute.
Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months.
The test used to issue the typing certificate must be at least 5 minutes in length.
Certificates from online self-proctored examinations will not be accepted.
Candidates are encouraged to submit typing certificates at the time of filing the online application.
Proof of the typing certificate may be required prior to being invited to the other selection process components.
Oral Interview Examination:
(Weight of 100%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position.
NOTE:
Candidates must pass every component listed above in order to be placed on the eligible list.
Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule selection interviews with the Police Communications Manager or designee.
Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation.
Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection.
The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.
Bilingual Oral Fluency Examination (If applicable):
will evaluate ability to communicate effectively in both English and Spanish.
This component may be administered prior to hire date.
Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin.
The City of Santa Ana is an equal opportunity employer.
If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits! (under POA) NOTE:
A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department.
The provisions of this bulletin do not constitute an expressed or implied contract.
Any provision contained in this bulletin may be modified or revoked without notice.
The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
01 Do you possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years? Yes No 02 Did you complete a probationary period as a Police Dispatcher with a previous employer? Yes No 03 Do you possess a valid POST certified Public Safety Dispatcher Basic Course certificate.
Yes No 04 List the work experience that qualifies you for this position, as outlined in the job posting.
Include the name of the agency where you obtained your one year of experience as a Police Dispatcher and include your dates of employment.
Yes No 05 Candidates must read the following information carefully:
Questions 6 - 13 are related to the background investigation process.
If candidates answer yes to questions 6 - 13, they will be disqualified from the process as these are the minimum disqualification standards for the Santa Ana Police Department.
Purposely answering any question falsely may also be grounds for disqualification.
BY YOUR INITIALS BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE INFORMATION ABOVE.
06 Do you have a combination of three (3) sustained moving violations over the past three (3) years from the date of application? Yes No 07 Do you have a combination of TWO (2) at-fault collisions over the past THREE YEARS (3) from the date of application? Yes No 08 Have you ever been convicted of a felony? Yes No 09 Have you been convicted of a DUI or any DUI plea agreement to a lesser charge within three (3) years from the date of application? Yes No 10 Have you used or been in possession of marijuana within the last two (2) years from the date of application? Yes No 11 Have you used or been in possession of any non-prescription opiate (includes heroin), cocaine, amphetamine (includes methamphetamine) or ecstasy within the last five (5) years from the date of application? Yes No 12 Have you used or been in possession of any hallucinogen (includes LSD, PCP, Ketamine) within the last 10 years from the date of application? Yes No 13 Have you used or been in possession of non-prescription steroids within five (5) years from the date of application? Yes No 14 Have you used or been in possession of non-prescription steroids within five (5) years from the date of application? Yes No 15 Have you ever been terminated for a cause other than reduction in workforce or layoff? Yes No 16 If you answered Yes to question # 14 or # 15, please explain below.
As part of your explanation, provide the year it happened.
If not applicable, write N/A.
17 Do any of the scenarios below apply to you WITHIN THE LAST 6 MONTHS? If you select Yes, please provide an explanation in question # 18.
oI was referred to the background unit in another law enforcement agency and was notified that I was not selected to continue in the background investigation phase but I was not officially disqualified oI was referred to the background unit in another law enforcement agency and was advised to withdraw in lieu of possible disqualification from the background investigation Yes No 18 If you answered yes to question # 17, please provide an explanation below.
If not applicable, write N/A.
19 Tattoos shall not be visible while employees are on-duty.
If you have any visible tattoos on or behind the ear, on the hands or fingers, on the neck or head that cannot be covered by a standard collared uniform shirt, you do not meet our tattoo policy and you will not be able to continue in the selection process.
I acknowledge that I have read and understood the statement above.
Yes No 20 This position requires proof of a POST certified Public Safety Dispatcher Basic Course certificate.
Failure to submit proof of your POST certified Public Safety Dispatcher Basic Course certificate may result in your application not being accepted.
Have you attached your POST certified Public Safety Dispatcher Basic Course certificate to your application? Yes No 21 This position requires submission of a typing certificate.
Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months.
The test used to issue the typing certificate must be at least 5 minutes in length.
Certificates from online self-proctored examinations will not be accepted.
Failure to submit proof of your typing certificate may delay the processing of your application? Have you attached your typing certificate? Yes No 22 Please read the following information carefully as this may affect your retirement should you be hired by SAPD:
Employees hired after January 1, 2013, who are deemed to be new CALPERS members, will be enrolled in the 2% @ 62 CalPERS retirement formula and will contribute 5.
5% of reportable compensation toward this benefit.
Employees hired after January 1, 2013, who are deemed to be existing CALPERS members, and have not had a break in service of six months or more, will be enrolled in the 2.
7% @ 55 CalPERS benefit formula and will pay 8% toward cost-sharing.
I acknowledge that I have read and understood the statement above.
Yes No 23 If you wish to receive veteran's points, make sure to attach a copy of your DD-214 form to your application.
If you have not done so, be sure to attach the document prior to submitting your application.
I acknowledge that I have read and understood the statement above.
Yes No 24 For every job listed in the work experience section of your application, you must complete the Reason for Leaving field.
Failure to do so may result in your application being considered incomplete.
I acknowledge that I have read and understood the statement above.
Yes No 25 Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation.
Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection.
The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.
I acknowledge that I have read and understood the statement above.
Yes No 26 I certify that all the information I provided is accurate to the best of my knowledge and belief, and that purposely providing false information may be grounds for disqualification from the process.
I acknowledge that I have read and understood the statement above.
Yes No Required Question Recommended Skills Adaptability Cad Communication Computer Equipment Creativity Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
$76,284.
00 - $92,712.
00 Annually Location :
Santa Ana, CA Job Type:
Full-time Job Number:
2023-00510 Department:
Police Department Division:
Communications Opening Date:
03/07/2023 Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service.
Having the best employees provides the best service to the community.
The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.
Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment.
Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice.
You are encouraged to apply immediately.
Essential Functions Include But Are Not Limited To Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed Dispatches emergency units on the computer aided dispatch (CAD) system as necessary per established procedures Maintains contact with all units on assignment to determine status and location Communicates with callers to determine continuing disposition of calls Provides assistance and explains response procedures May coordinate with state, county and other local agencies to provide information and coordinate call responses Operates a variety of telecommunications and computer equipment Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office Inputs data into calls for service for police response Assists field personnel by researching records and investigative reports Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System Maintains up-to-date familiarity with the locations of streets, specified buildings and landmarks Tests communications equipment and reports malfunctions May instruct other departmental personnel in the operation of communications equipment Performs other functions as assigned Minimum Qualifications Applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years.
Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate.
Additionally, applicants should have the knowledge and abilities listed below.
Knowledge of:
principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment.
Some knowledge of the geography of the City and the location of streets and important buildings is desirable.
Ability to:
type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.
Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire.
Please note that resumes will not be accepted in lieu of an online application.
To apply, click on the Apply link located at the top of this page.
New users must create an account first.
Click on this link for instructions on how to set up your account and apply for the first time:
Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff.
Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (listed in no particular order):
Proof of Typing Ability (Performance Exam):
(Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute.
Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months.
The test used to issue the typing certificate must be at least 5 minutes in length.
Certificates from online self-proctored examinations will not be accepted.
Candidates are encouraged to submit typing certificates at the time of filing the online application.
Proof of the typing certificate may be required prior to being invited to the other selection process components.
Oral Interview Examination:
(Weight of 100%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position.
NOTE:
Candidates must pass every component listed above in order to be placed on the eligible list.
Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule selection interviews with the Police Communications Manager or designee.
Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation.
Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection.
The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.
Bilingual Oral Fluency Examination (If applicable):
will evaluate ability to communicate effectively in both English and Spanish.
This component may be administered prior to hire date.
Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin.
The City of Santa Ana is an equal opportunity employer.
If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits! (under POA) NOTE:
A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department.
The provisions of this bulletin do not constitute an expressed or implied contract.
Any provision contained in this bulletin may be modified or revoked without notice.
The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
01 Do you possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years? Yes No 02 Did you complete a probationary period as a Police Dispatcher with a previous employer? Yes No 03 Do you possess a valid POST certified Public Safety Dispatcher Basic Course certificate.
Yes No 04 List the work experience that qualifies you for this position, as outlined in the job posting.
Include the name of the agency where you obtained your one year of experience as a Police Dispatcher and include your dates of employment.
Yes No 05 Candidates must read the following information carefully:
Questions 6 - 13 are related to the background investigation process.
If candidates answer yes to questions 6 - 13, they will be disqualified from the process as these are the minimum disqualification standards for the Santa Ana Police Department.
Purposely answering any question falsely may also be grounds for disqualification.
BY YOUR INITIALS BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE INFORMATION ABOVE.
06 Do you have a combination of three (3) sustained moving violations over the past three (3) years from the date of application? Yes No 07 Do you have a combination of TWO (2) at-fault collisions over the past THREE YEARS (3) from the date of application? Yes No 08 Have you ever been convicted of a felony? Yes No 09 Have you been convicted of a DUI or any DUI plea agreement to a lesser charge within three (3) years from the date of application? Yes No 10 Have you used or been in possession of marijuana within the last two (2) years from the date of application? Yes No 11 Have you used or been in possession of any non-prescription opiate (includes heroin), cocaine, amphetamine (includes methamphetamine) or ecstasy within the last five (5) years from the date of application? Yes No 12 Have you used or been in possession of any hallucinogen (includes LSD, PCP, Ketamine) within the last 10 years from the date of application? Yes No 13 Have you used or been in possession of non-prescription steroids within five (5) years from the date of application? Yes No 14 Have you used or been in possession of non-prescription steroids within five (5) years from the date of application? Yes No 15 Have you ever been terminated for a cause other than reduction in workforce or layoff? Yes No 16 If you answered Yes to question # 14 or # 15, please explain below.
As part of your explanation, provide the year it happened.
If not applicable, write N/A.
17 Do any of the scenarios below apply to you WITHIN THE LAST 6 MONTHS? If you select Yes, please provide an explanation in question # 18.
oI was referred to the background unit in another law enforcement agency and was notified that I was not selected to continue in the background investigation phase but I was not officially disqualified oI was referred to the background unit in another law enforcement agency and was advised to withdraw in lieu of possible disqualification from the background investigation Yes No 18 If you answered yes to question # 17, please provide an explanation below.
If not applicable, write N/A.
19 Tattoos shall not be visible while employees are on-duty.
If you have any visible tattoos on or behind the ear, on the hands or fingers, on the neck or head that cannot be covered by a standard collared uniform shirt, you do not meet our tattoo policy and you will not be able to continue in the selection process.
I acknowledge that I have read and understood the statement above.
Yes No 20 This position requires proof of a POST certified Public Safety Dispatcher Basic Course certificate.
Failure to submit proof of your POST certified Public Safety Dispatcher Basic Course certificate may result in your application not being accepted.
Have you attached your POST certified Public Safety Dispatcher Basic Course certificate to your application? Yes No 21 This position requires submission of a typing certificate.
Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months.
The test used to issue the typing certificate must be at least 5 minutes in length.
Certificates from online self-proctored examinations will not be accepted.
Failure to submit proof of your typing certificate may delay the processing of your application? Have you attached your typing certificate? Yes No 22 Please read the following information carefully as this may affect your retirement should you be hired by SAPD:
Employees hired after January 1, 2013, who are deemed to be new CALPERS members, will be enrolled in the 2% @ 62 CalPERS retirement formula and will contribute 5.
5% of reportable compensation toward this benefit.
Employees hired after January 1, 2013, who are deemed to be existing CALPERS members, and have not had a break in service of six months or more, will be enrolled in the 2.
7% @ 55 CalPERS benefit formula and will pay 8% toward cost-sharing.
I acknowledge that I have read and understood the statement above.
Yes No 23 If you wish to receive veteran's points, make sure to attach a copy of your DD-214 form to your application.
If you have not done so, be sure to attach the document prior to submitting your application.
I acknowledge that I have read and understood the statement above.
Yes No 24 For every job listed in the work experience section of your application, you must complete the Reason for Leaving field.
Failure to do so may result in your application being considered incomplete.
I acknowledge that I have read and understood the statement above.
Yes No 25 Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation.
Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection.
The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.
I acknowledge that I have read and understood the statement above.
Yes No 26 I certify that all the information I provided is accurate to the best of my knowledge and belief, and that purposely providing false information may be grounds for disqualification from the process.
I acknowledge that I have read and understood the statement above.
Yes No Required Question Recommended Skills Adaptability Cad Communication Computer Equipment Creativity Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
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