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Genesys-IVR BA 5972

Company Name:
IMS - International Management Systems
Our non-profit client located near Santa Ana, CA is looking for a Contract Business Analyst with Genesys/IVR experience.
POSITION REQUIRES:
Solid Business Analyst skills
Requirements Gathering
Spec Writing
Documentation
User Interface
Must have experience working in a Genesys / IVR project environment.
Must inventory changes to IVR phone trees / Genesys Call Center.
Contract anticipated to run through the end of 2014 with possible extension. If qualified and interested in this opportunity, please respond to JO#5931 with current resume and hourly rate requirement. US citizens and all those authorized to work in the US are encouraged to apply.

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