Customer Service Specialist - Nordstrom
We are a specialty retailer offering the very best of what's next in fashion for men, women, and children since 1901.
THE REWARDS ARE ENDLESS.
With locations in Colorado, California, and Arizona, our credit team helps make shopping at Nordstrom a more rewarding experience. This essential behind-the-scenes group supports our Nordstrom Fashion Rewards program as well as our Nordstrom debit and credit cards.
A day in the life
The ideal Customer Service Specialist is outgoing and results oriented, with a desire to exceed world-class service expectations. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is a place for you to build a rewarding career.
Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores.
Support store sales and growth of Nordstrom tender and Rewards programs.
Answer basic inbound account inquiries and apply knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products.
Assist customers responding to store event invitations and other marketing related activities.
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
Review and process requests for account maintenance, status updates, payments, errors, and letter requests.
Educate customers on Nordstrom Rewards and available reward benefits.
You own this if you have
High School, GED, or vocational school diploma and a minimum of six months of relevant call center, service, or office experience; or equivalent combination of education and experience.
Working knowledge of Microsoft Office in a Windows environment with a beginning level of proficiency is preferred.
Comprehend and apply a broad knowledge of credit card policies, procedures, and systems.
Ability to apply analytical, problem solving, and decision making skills.
Ability to apply excellent verbal and written communication skills; use good judgment and discretion in dealing with confidential and sensitive data.
Ability to work both independently and on a team in a dynamic and fast-paced work environment.
Ability and willingness to work flexible hours, changing shifts, and weekends.
Able to establish and maintain cooperative and positive working relationships.
Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom fsb is meeting the needs and demands of internal and external customers.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds and treat all customers and employees in a fair and equitable manner.
Ensures adherence to all Bank policies, procedures, and practices.
Ensures a clean, safe and accident-free work environment and comply with Bank safety rules.
We've got you covered
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classifcation. It is certainly not a comprehensive inventory of all duties, responsibilities, and qualifications required for this job.Estimated Salary: $20 to $28 per hour based on qualifications.
THE REWARDS ARE ENDLESS.
With locations in Colorado, California, and Arizona, our credit team helps make shopping at Nordstrom a more rewarding experience. This essential behind-the-scenes group supports our Nordstrom Fashion Rewards program as well as our Nordstrom debit and credit cards.
A day in the life
The ideal Customer Service Specialist is outgoing and results oriented, with a desire to exceed world-class service expectations. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is a place for you to build a rewarding career.
Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores.
Support store sales and growth of Nordstrom tender and Rewards programs.
Answer basic inbound account inquiries and apply knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products.
Assist customers responding to store event invitations and other marketing related activities.
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
Review and process requests for account maintenance, status updates, payments, errors, and letter requests.
Educate customers on Nordstrom Rewards and available reward benefits.
You own this if you have
High School, GED, or vocational school diploma and a minimum of six months of relevant call center, service, or office experience; or equivalent combination of education and experience.
Working knowledge of Microsoft Office in a Windows environment with a beginning level of proficiency is preferred.
Comprehend and apply a broad knowledge of credit card policies, procedures, and systems.
Ability to apply analytical, problem solving, and decision making skills.
Ability to apply excellent verbal and written communication skills; use good judgment and discretion in dealing with confidential and sensitive data.
Ability to work both independently and on a team in a dynamic and fast-paced work environment.
Ability and willingness to work flexible hours, changing shifts, and weekends.
Able to establish and maintain cooperative and positive working relationships.
Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom fsb is meeting the needs and demands of internal and external customers.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds and treat all customers and employees in a fair and equitable manner.
Ensures adherence to all Bank policies, procedures, and practices.
Ensures a clean, safe and accident-free work environment and comply with Bank safety rules.
We've got you covered
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classifcation. It is certainly not a comprehensive inventory of all duties, responsibilities, and qualifications required for this job.Estimated Salary: $20 to $28 per hour based on qualifications.
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